The Language Shop (tls) Local Authority case study: Tower Hamlets Child & Adolescent Mental Health Services

The Language Shop (tls) has more than 30 years’ experience in providing language services to Local Authorities across the country. In fact, we started out as a department of London Borough of Newham and the Council remains a major stakeholder in tls today.

Local Authority interpreting services span a range of complex assignments and environments, from social services and refugee support to housing and education. One such specialist area is Child & Adolescent Mental Health Services (CAMHS).

Mobrea McKenzie-Govera and Julie Smart, CAMHS Administrators at Tower Hamlets London Borough Council, commented:

“As we are a service that offers support to individuals from different backgrounds and languages, it is imperative that we communicate with each patient and the families of patients.

“Without tls this would be a very challenging and difficult task as we facilitate different groups including parents who often do not speak English but need to know the progress of their children's health and welfare.

“We appreciate the professionalism of tls’ interpreters and other staff in understanding confidentiality and being able to connect with our patients. We consider their language services a part of the vital package of support we offer to our service users.”


Language Fact File: Arabic

Spoken in: Algeria, Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Mauritania, Morocco, Oman, Palestine, Qatar, Saudi Arabia, Sudan, Syria, Tunisia, United Arab Emirates (UAE), Yemen – and more!

Number of native speakers: Approximately 456 million.

Learn some: The most common greeting you will hear is ‘as-salaam alaykum’, meaning ‘peace be upon you’. The response to this is ‘wa alaykum as-salaam’, which means ‘and peace be upon you’. These are traditionally religious greetings, exchanged between Muslims. If you prefer, you can use the generic ‘ahlan’, which just means ‘hi’.

Interesting facts:

  • Arabic is a very romantic language. As well as being known for its poetic tradition and flowery prose, there are at least 14 words to describe love – some say even more! They describe the subtly different stages of falling for someone, from the initial physical attraction, al hawa, all the way through to the feeling that you have found a soulmate, al kholla, or ‘unification’. Translators of Arabic poetry do not have an easy task on their hands!
  • While Arabic is known as one language, there are at least 30 varieties. This is because it is so widely spoken that different countries and regions have developed their own dialects. Often, Arabic speakers from different parts of the world will revert to Modern Standard Arabic, so that they can understand each other. This is based on the Egyptian dialect.
  • Learning Arabic is good for your brain! A 2010 study revealed that people reading Arabic use both sides of their brain simultaneously, unlike any other language, as far as we know. This may be down to the complexity of the language and how it is written.

The Language Shop (tls) provides interpreting and translation support in Arabic. Ask your account manager if you would like more information.


The Linguists' Story (tls): Osama Hassan, Arabic interpreter

At The Language Shop (tls), we are proud of the fact that the work we do for public sector organisations and charities has a significant impact on the lives of vulnerable people who otherwise would not be able to access vital health, education and justice services.

In our regular feature, ‘The Linguists’ Story’, we get to know tls interpreters and translators and find out how they’ve helped those in need. This month (September 2023) we meet Osama Hassan, an Arabic interpreter:

Tell us about the work you do for TLS.

I interpret between Arabic and English, which is more complicated than it sounds as there are a lot of Arabic dialects! My mother tongue is the Sudanese variety, but I can use other varieties also. Dialects can even vary within a country, so I always remind new customers about the varieties of Arabic.

What's been your favourite project at TLS?

No one project but I really enjoy working in mental health, and most of my work is in this area now. It is something that fascinates me, and I can draw on my past experiences working for a charity.

What has been your biggest challenge?

At first it was time management, but that has got much easier as I have got more experienced. I would say now it is dealing with service users’ trauma. A lot of people have come from war zones and lived through terrible things. I am from Sudan and I understand what they have gone through. Some service users can be emotional and behave in challenging ways.

If you didn’t do your current job, what would you like to do?

When I started working as an interpreter, I thought it would be a temporary job but as time has gone on, I have got comfortable with it. If I wasn’t doing this, I would like to go back to working with unemployed people, helping them into work.

Tell us something interesting about you.

I used to play football and now I love watching it – even though my team, Arsenal, was robbed of a goal at the weekend! I read a lot too - I'm really interested in science.

What are your ambitions for the next 12 months?

I just want to keep doing what I’m doing – working hard.

 

If you are a tls linguist and would like to be profiled, or know someone else who would, please get in touch by emailing samantha.oates@newham.gov.uk.


December 2023 language and cultural dates for your diary

Religious/cultural

3 –      Advent Sunday, Christian

8 –      Feast of the Immaculate Conception, Catholic Christian

Rohatsu (Bodhi day) Buddhist

8-15 – Hanukkah, Judaism

Hanukkah is a very special celebration in the Jewish calendar, which takes place over eight days. Children are given gifts of money, or Gelt, and some receive a gift on each of the eight days of Hanukkah. The dreidel, a kind of spinning top, is also symbolic of this festival. Every night, a candle on the nine-stemmed menorah is lit and delicious fried foods, such as latkes, are enjoyed.

16 –    Dhanu Sankranti, Hindu

21 –    Yule, Wicca and Pagan

22 –    Gita Jayanti, Hindu

24 –    Christmas Eve, Christian

25 –    Christmas Day, Christian

Feast of the Nativity of Our Lord, Orthodox Christian

26 –    Feast of Saint Stephen, Christian

Zarathosht diso, Zoroastrian

28 –    Holy Innocents’ Day, Christian

31 –    Feast of the Holy Family, Catholic Christian

Watch Night, Christian

 

Awareness Events

1 –      World AIDS Day

This day of remembrance has taken place annually since 1988, when the world was in the grip of the AIDS epidemic. On World AIDS Day, we remember lives lost and share awareness of HIV and AIDS, to reduce stigma around sufferers. The theme this year is Rock the Ribbon; a call to everyone to wear the famous red ribbon, to show your support.

2 –      International Day for The Abolition of Slavery

3 –      International Day of Persons with Disabilities

10 –    Human Rights Day

18 –    International Migrants’ Day

As the number of displaced people globally grows, due to climate change, hunger, war and oppression, this UN-led day raises awareness of the positive contributions migrants make to their new homes, and of the importance of upholding their dignity and rights, regardless of their motivations for leaving their homes.

20 –    International Human Solidarity Day

 


Language Fact File: Greek

Spoken in: Greece, Greek Cyprus, Southern Albania, Calabria and Salento (Italy)and other regions of the Balkans, Black Sea coast, Asia Minor and Eastern Mediterranean.

Number of native speakers: 13.5 million

Learn some: Greet your Greek friends in the morning with ‘καλημέρα!’ (kalimera) and in the evening with ‘καλησπέρα!’ (kalispera).

Interesting facts:

  • The longest word in Greek has a whopping 185 characters! It is ‘lopado­temacho­selacho­galeo­kranio­leipsano­drim­hypo­trimmato­silphio­parao­melito­katakechy­meno­kichl­epi­kossypho­phatto­perister­alektryon­opte­kephallio­kigklo­peleio­lagoio­siraio­baphe­tragano­pterygon’, a fictional dish created by the writer Aristophenes in 391BC. It is the longest word ever to appear in literature.
  • Greek is one of the oldest languages in Europe. There are written records of the language dating back 3,400 years. Its alphabet formed the basis for the Latin, Cyrillic and Coptic alphabets – and in fact, the word ‘alphabet’ is from the Greek ‘alpha’ and ‘beta’, the first two letters.
  • Greek is the only language in its category, the Hellenic category. This is very unusual; even the small Celtic category, for example, has four in the group (Manx, Irish, Scottish and Welsh). This means that, despite being such a huge influence in Europe, there are no languages similar to Greek.

The Language Shop (tls) provides support in any language you may need, including many of the rarer ones. Please speak to your account manager about your requirements.


The Linguists' Story (tls): Alessandra Jácome, Brazilian Portuguese interpreter

At The Language Shop (tls), we are proud of the fact that the work we do for public sector organisations and charities has a significant impact on the lives of vulnerable people who otherwise would not be able to access vital health, education and justice services.

In our regular feature, ‘The Linguists’ Story’, we get to know tls interpreters and translators and find out how they’ve helped those in need. This month (September 2023) we meet Alessandra Jácome, a Brazilian Portuguese interpreter:

Tell us about the work you do for TLS.

I've been working for tls as a Brazilian Portuguese interpreter for 8 years in different areas of London.

What has been your biggest challenge?

As a Brazilian Portuguese interpreter I believe our challenge is to adjust to different dialects. I am originally from Brazil but I am still always learning about how different cultures influence a variety of vocabulary.

Can you tell us about a time your work has made a difference to someone’s life?

It's obvious that being a non-English speaker in the UK for many people is not always comfortable so it's nice to be able to diminish the anguish of those who count on us, interpreters, to sort out their daily issues in a confidential way.

If you didn’t do your current job, what would you like to do?

As a hobby I do sewing and knitting. When I was younger my dream was to become a dressmaker. I guess I still have time to fulfil that dream!

Tell us something interesting about you.

I'm learning the Italian language now as I'm also an Italian citizen. I'm learning it through its cuisine as I love the simple and tasty Italian way of cooking. But Brazilian cuisine is definitely still the one for me.

What are your ambitions for the next 12 months?

My goal is to be a fluent Italian speaker so I can expand my language skills even further.

If you are a tls linguist and would like to be profiled, or know someone else who would, please get in touch by emailing zainub.patel@newham.gov.uk.


November 2023 language and cultural dates for your diary

Religious/cultural

1 – Samhain: A Pagan and Wiccan festival marking the end of the harvest season

1 – All Saints Day/Feast of the All Saints: A day to honor all holy men and women who have been canonized in the Catholic Church

2 – Anniversary of the Crowning of Haile Selassie: The day when Haile Selassie ascended the Ethiopian throne. This is one of the holiest days in the Rastafarian year

All Souls’ Day, Christian

Coronation of Emperor Haile Selassie I, Rastafari

9 –      Feast of the Dedication of the Archbasilica, Catholic Christian

12 – Diwali: A 5-day festival celebrated by Hindus, Sikhs, and Jains. It honors gods, goddesses, harvests, New Years, etc.

15 –    Nativity Fast begins, Orthodox Christian

19 –    Chhath Puja, Hindu

21 –    Presentation of the Theotokos, Orthodox Christian

23 –  Thanksgiving (US Independence)

24 –    Martyrdom of Guru Tegh, Bahadur Sikh

26 –    Feast of Christ the King, Christian

Day of the Covenant, Baha’i

27 – Guru Nanak Ji’s Birthday: A day commemorating the birth of Guru Nanak Ji who founded Sikhism

27 – Jain New Year: A day celebrated on the first day after the month of Kartika.

28 –    Ascension of Abdu’l–Bahá, Baha’i

30 – St. Andrew’s Feast Day (patron saint of Scotland, Greece, Russia, Ukraine, Barbados, and Romania), Christian

 

Awareness Events

Movember – Men’s Health Awareness Month

National Family Caregivers’ Month

National Diabetes Month

National Career Development Month

2 – National Stress Awareness Day

5 – World Tsunami Awareness Day

6-10 – Talk Money Week

Living Wage Week

8 –  Intersex Day of Solidarity

9 – International Day against Fascism and AntiSemitism

9 – World Adoption Day

10 – World Science Day for Peace and Development

11 –    Armistice Day

12 –   Remembrance Sunday

12-19 –    UK Inter Faith Week

13 –    World Kindness Day

13-19 Transgender Awareness Week

14 –    World Diabetes Day

16 –    International Day for Tolerance

16 Nov-15 Dec – Disability History Month

19 –    International Men’s Day

20 –    World Children’s Day

Transgender Day of Remembrance

23 – Carers Rights Day

24 – National Day of Listening

25 –    International Day for the Elimination of Violence Against Women

28 – Giving Tuesday


The Language Shop (tls) charity case study: Carers First

Carers First works directly with and for carers, providing personalised information and tailored support in the way that suits them, helping them find balance and to live their lives to the fullest.

The Language Shop (tls) has been working with charity Carers First since 2017. We provide interpreters who have experience in dealing with a full range of complex situations 24/7/365 face-to-face or remotely, which is vital for the charity and their clients.

Renée Lindsay, Team Lead, Carers First, says:

“The Language Shop (tls) has been a key service which we have collaborated with regularly to provide support to carers by removing any barriers to communication.

“They are incredibly accessible and easy to use, with interpreters that can provide support on-demand, on the phone or in person. tls has provided a service that is invaluable to us and we cannot recommend them enough.”

tls shares the same values as charities like Carers First and works with some of the UK's largest third sector organisations to meet the language needs of their clients.


October 2023 language and cultural dates for your diary

Religious/cultural

30 Sept-6 Oct – Sukkot - Judaism

The first day (and first and second days in the Diaspora) are celebrated as full holidays with prohibitions against work. The following days are called Chol Hamoed (weekdays of the festival), during which work is generally allowed and observances of Sukkot continue. This is followed by Shemini Atzeret (the “Eighth Day of Assembly”) and Simchat Torah (“Rejoicing in Torah”), which are celebrated as one day in Israel and two days in the Diaspora.

4 –    Baptism of the Prophet (Umm al-Qura) - Islam

6-8 –  Shmini Atzeret / Simchat Torah - Judaism

12 –   Bandi Chhor Divas - Sikhism

15-24 – Navaratri: A Hindu festival celebrating the Goddess Durga

16 –  Birth of the Bab: A day honoring the birthday of a co-founder of the Baha’i faith

17 –  Birth of Baha’u’llah: One of the nine holy days in the Baha’i faith that honors the birthday of one of the co-founders

20 –  Birth of the Guru Granth - Sikhism

24 –  Dussehra: The final day of 10 Hindu holy days that honors Asuj Navratras

23 –  Vijayadasham - Hinduism

31 –  All Hallows’ Eve / All Saints' Eve - Christianity

31 – Samhain (end of harvest/beginning of winter) - Pagan

Awareness And Events

Black History Month

3 – The Children's Trust's Pyjama Day (find out more about our work with the charity)

5 – World Teachers Day

10 – World Mental Health Day

10 – National Braille Week

12 – World Sight Day

18 – World Menopause Day

22 – International Stuttering/Stammering Day

22 – Wear Red Day (Show racism the red card)


The Linguists' Story (tls): Florence Vandam, freelance remote interpreter

At The Language Shop (tls), we are proud of the fact that the work we do for public sector organisations and charities has a significant impact on the lives of vulnerable people who otherwise would not be able to access vital health, education and justice services.

In our regular feature, ‘The Linguists’ Story’, we get to know tls interpreters and translators and find out how they’ve helped those in need. This month (September 2023) we meet Florence Vandam, a freelance remote interpreter in Spanish, French and English:

What's been your favourite project at TLS?

My favourite project has been working in sexual therapy, as it was a completely new territory for me and a very interesting subject, but I like all projects as TLS is the most organised interpreting agency I know.

What has been your biggest challenge?

A common challenge is when the service provider or client has an old phone/laptop where the sound is not that great anymore, or their connection is not stable, or if someone is quite antsy and moves around while they speak, it can affect the sound/connection on their side as well.

If you didn’t do your current job, what would you like to do?

I really like my current job because I like knowing that my work helps people, so I think I would be a therapist. I have a keen interest in Jungian therapy and CBT. I also love music. I play guitar and ukulele, and know so many lyrics by heart, in English, French, Spanish, but also some in Portuguese, Italian and German! I have a knack for parroting it seems. So maybe a musician. But I can still do that in my spare time anyway!

Tell us something interesting about you.

My mother is Argentinian and my father is French, and I grew up in both countries, so I can speak both languages to a native standard!

If you could meet someone, living or dead, who would it be and why?

Although there are many famous figures whose work I admire, there isn't anybody I would like to meet in particular. Most if not all questions about them, personal or professional, have already been answered. All humans are interesting in my opinion, famous or not, so I am eager to keep meeting people of all walks of life!

What are your ambitions for the next 12 months?

On a professional level, I would like to continue working for TLS, and would also like to complete a DipTrans qualification to be able to get more translation work as well. I am looking into Cousera too, to see if there is anything that I can learn about that relates to interpreting or translation in some way, so it can open more doors for me to be able to help even more people.

On a personal level, I am currently reducing my thyroid medication by changing my lifestyle and would like to reach a point where I can live without the need for any medication at all. After that, I would like to write and record an album!

If you are a tls linguist and would like to be profiled, or know someone else who would, please get in touch by emailing zainub.patel@newham.gov.uk.