The Language Shop (tls) is a provider of international examinations and assessments to the public and private sector and one the UK’s leading language service suppliers. Our commitment to quality goes hand-in-hand with our commitment to ethical business practices. We believe we have a social responsibility to pay a living wage, treat our employees and suppliers fairly and reinvest our profits into the community.

Formed over 30 years ago in East London, tls was originally a department of the London Borough of Newham. Now an employee-owned social enterprise, we have grown to become an international organisation dedicated to the continuous improvement of service requirements and the adoption of advancing technologies.

Customer Care Promise

TLS is committed to excellent customer care and delivering excellent customer services to everyone.

Our customer promise was developed as part of our vision and drive to put people first. Whichever service our customers use and however they choose to contact us, we have a series of bold targets which will be monitored and benchmarked. These standards include but are not limited to:

  • Remote enquiries
  • Replies to emails, contact forms and letters
  • Online requests

Our commitment to you

  • We will be polite, courteous and respond sensitively to your needs
  • We will give you honest and clear advice about the services available to you
  • We will treat you with honesty and respect, making it clear what we can and cannot do
  • Your enquiry will be dealt with promptly and efficiently with the best possible solutions found for you when you first contact us
  • We will support you to be able to access any of our services
  • We will actively seek and listen to your comments, respond to your complaints and learn from them
  • We will not discriminate on the grounds of race, sex, sexual orientation, creed, religion, disability, size or age, and will seek to eliminate such discrimination by others to promote equality and fairness for all.

You can find out more about our community initiatives here.

Meet the team

Community initiatives

Awards and Accreditations

Values, ethics and community

Here to help

Get in touch to find out more about our language services.

Contact us today