TLS continues to provide Customer Service Excellence

Our Customer Service Excellence (CSE) certification is reviewed on an annual basis, and we are thrilled to have once again been assessed as maintaining the high standards required.

At TLS, customer care is at the heart of everything we do, so this independent endorsement is of key importance.

CSE is a nationally recognised quality standard, which helps organisations by providing a framework for delivering the best possible customer service. It is held for three years, with annual reviews. The standard offers our customers reassurance that “services are customer-focused, [we] use feedback to improve, and [we] are committed to delivering high-quality service”.

You can read more about the standard here.