TLS Christmas Message 2023

As we look back over another year together, I am filled with appreciation for our customers and the TLS team. 

What a challenging year it has been! Our country and the world continue to suffer from the effects of the global pandemic, wars and the resulting economic pressures we now face. The cost of living crisis has put even more pressure on the public sector, and our customers and communities are having to make difficult decisions daily to deliver the best outcomes they can. Many in our communities face increased intolerance from a hostile political atmosphere. 

Mindful of these challenges, I am proud that we have all done our bit to make the world a better place during this time. You, our customers, have continued to prioritise accessibility and inclusion for your service users. The TLS team has pulled together to overcome financial pressures and continue to put people with communication needs at the heart of what we do. 

While it seems prices everywhere are going up, we have kept ours steady by streamlining internal systems, investing in technology for improved quality and responsiveness and launching our money-saving remote video interpreting service in spoken and sign languages.

TLS customers will know that we stay true to our strong ethical foundations, even during difficult times. This year, we have delivered social outcomes by sponsoring bi-lingual residents to gain an accredited interpreting qualification. We have also developed and delivered a brand new system for Bettertogether, whose Shared Lives service provides long term care for people in our community.

Together in 2023 we achieved extraordinary things, and we are committed to making an even bigger difference in 2024. 

We have exciting plans to share with you over the coming months, so keep reading your Monthly View to stay up to date. On the agenda so far is a new assessment framework for language professionals, sharing and providing training and guidance across a range of equality and diversity related themes and focusing on how we can deliver even better value for money. 

On behalf of the whole team, I would like to thank you for your continued support. Rounding off this unprecedented year, I wish you and your families a safe and happy holiday and hope that 2024 brings you and all your loved ones a healthy and happy year.

Jaimin Patel, Managing Director.