End of year message from our Managing Director – December 2025
It’s hard to believe how quickly this time of year has come around. The end of the year offers a valuable opportunity to pause and reflect on the past 12 months. Amid the growth, challenges, and successes we’ve experienced—and the significant changes underway at TLS—it’s easy to get swept up in the momentum and forget the importance of taking stock.
2025 has been a challenging year globally and nationally, marked by economic uncertainty, inflationary pressures, and tighter budgets impacting public sector and healthcare provision. Geopolitical instability and migration crises have driven unpredictable demand for language services, while NHS and local authority funding constraints have increased pressure to deliver greater value for money.
Despite these challenges, I feel deeply fortunate for the support of our loyal customers, strong partnerships, and the dedication of our employees and freelancers. We remain committed to delivering excellence, continuing to facilitate specialist training for our linguists—such as this summer’s child protection programme—and forging partnerships that make a difference. This year, we proudly launched a collaboration with the migrant mental health charity The Magic Stork to ensure more vulnerable individuals can access the support they need.
We are delighted that a number of our longstanding customer relationships have been renewed or extended during the year, alongside successful appointments to several nationally significant procurement frameworks, including Crown Commercial Services—making it easier than ever for buyers to access our services. We were also proud to be re-awarded Customer Service Excellence certification, reaffirming our commitment to quality and continuous improvement. In parallel, we strengthened our organisational resilience and data security, achieving Cyber Essentials Plus in March—a government-backed accreditation that ensures your data is protected by robust, independently verified security measures.
Please note that our bookings line will remain open throughout Christmas and New Year. Thank you for your continued support.
On behalf of everyone at TLS, I wish you a very Merry Christmas, Happy Hanukkah, Happy Holidays, and a wonderful New Year.
See you in 2026!
Jaimin Patel, Managing Director