The 2022 TLS customer survey results are in!

As with last year’s results, the top billing was our telephone and video remote interpreting service, which continues to grow in size and popularity. While last year 88% of you said that the quality of this service was high or very high, this year 93% of you rated the overall quality as good or excellent.

One customer commented, “When phoning to get an interpreter for telephone, the telephone team are lovely and always try hard to find someone for us.”

If you have not tried it yet, ask your account manager when it would be a good fit for you and your service users. Overall, it was a glowing report – thank you! You said that you value our speed, reliability, accessibility and interpreter quality. Traditional face to face interpreting was rated excellent or good by 90%, while 95% of you would recommend us to family or friends.

In the comments sections, we were pleased to read that so many of you rate our customer support highly; 94% said that the quality of support from TLS staff was good or excellent, one customer commenting: “They are very efficient and turn around your emails very quickly to solve any problems or adjustments. The emails are never generic and we can see who sent them, which is a nice touch.” Another simply said: “Nothing is ever too much trouble, always very helpful.”

We are very grateful to everyone who took the time to complete the survey, which will help us to identify your priorities and our areas for development over the coming year.