TLS awarded Customer Service Excellence Standard certificate

We are delighted to report that we have once again been awarded Customer Service Excellence (CSE) certification.

The CSE standard is an evidence-based accreditation, with particular focus on delivery, timeliness, information, professionalism and staff attitude. The audit also scored us on how we manage customer insight, understand the user’s experience and measure service satisfaction.

Of course, the assessor did not just rely on what we said, but also interviewed some of our customers. This gave real insight to the assessors, and to us.

At TLS we ensure to continue to meet the Customer Service Excellence Standard, and we send warm thanks to all customers who provided feedback on our behalf.