TLS partners offer training to keep our interpreters at the top of their game

As part of TLS’s commitment to ongoing development and excellence, psychiatrist Dr Sarkis Garjarian, from the NHS North East London Foundation Trust, gave 150 of our freelance interpreters a tailored training course on ‘Working as an Interpreter with Clinical Staff’.

The training combined customer feedback points with Dr Garjarian’s expertise in the field, examining how interpreters could incorporate this feedback and ensure that customers and service users get the most from their bookings.

 

Don’t forget: as a customer, you are invited to join our free webinar training on how to get the most from interpreters. The one-off session lasts for 30 minutes and is held on a Wednesday morning, once a month. Find out more and book your place by emailing TLS.Training@languageshop.org


Meet The Team: Sumayyah Aleem, Punjabi and Urdu interpreter

Every month, we introduce you to one of The Language Shop team. This month, meet Sumayyah Aleem, one of our Punjabi and Urdu interpreters. Find out about her passion for helping people and how gardening helps her to relax.

Tell us about what you do for TLS

I have been providing face to face and virtual interpreting services for The Language Shop. My responsibilities include converting information from the source language into the target language, carefully communicating spoken messages with efficiency, clarity and sensitivity.

What’s been your favourite project at TLS?

I have worked on many projects so far, some of the projects I have been working on are still on going. It is difficult to choose one particular project, however I felt very satisfied and happy when a broken family was reunited. The young children were back together from the foster care.

What’s been the biggest challenge?

Home visits can sometimes be challenging, as patients can occasionally become aggressive towards the professionals; the challenge is to remain calm before leaving the premises.

If you didn’t do your current job, what would you like to do?

I would wish to continue to work in a setting where I am providing help and supporting people, in an educational or medical setting.

Tell us something interesting about you

In my spare time, I grow my own flowers, plants and tea leaves. I find that the process of gardening is quite meditative for me and I believe that it helps me feel more centred during interpreting sessions.

If you could meet anyone, living or dead, who would it be and why?

I would have loved to have met either Mother Teresa or Princess Diana. Like many people, I felt a strange connection to them. They radiated warmth and humility, and both were such great humanitarians.

What are your ambitions for 2022?

My strong desire and aspiration is to learn another language this year, which should develop my communication skills and contribute to The Language Shop.

Say hello to Jacky on The Language Shop’s social media – we are on FacebookTwitter and LinkedInKeep up to date with all our latest news here.


Meet the team - Naveeda Mahmod

Meet the Team: Naveeda Mahmood, Intepreter

 

Every month, we introduce you to one of The Language Shop team. This month, meet Naveeda Mahmood, one of our interpreters who works in Punjabi, Urdu, Hindi and English. Find out about how she got to grips with Zoom over lockdown and her passion for baking!

What’s been your favourite project at tls?

As an interpreter I enjoy interacting with people generally, but on a personal level I have learnt tremendously from the talking therapies and physiotherapy.

What’s been the biggest challenge?

Covid and all the changes it brought with it. All the technology, like Zoom, was new to me. Working from home, staying put and interacting with people only on the phone was a challenge.

If you didn’t do your current job, what would you like to do?

I would have been a teacher in adult education, teaching either English or cookery (baking preferably).

Tell us something interesting about you

I love baking and trying new recipes. I try new dishes all the time and have taken courses in baking and cake decorating.

If you could meet anyone, living or dead, who would it be and why?

I would love to meet our prophet Muhammad (PBUH). He was the perfect human being, he preached Allah's message (the Quran) to humanity. He set an example for us all.

What are your ambitions for 2021?

I would like to complete my Interpreting level 4 course. Also I would like to do a course in cupping.

Say hello to Naveeda on The Language Shop's social media – we are on FacebookTwitter and LinkedInKeep up to date with all our latest news here.