Meet The Team: Lisa Dyson, Service Coordinator, Quality Assurance Team

Every month, we introduce you to one of our team. This month, meet Lisa Dyson, Service Coordinator, Quality Assurance Team.

Tell us all about the role you do for TLS

We look after assessors who are assessing interpreters’ quality for the Ministry of Justice (MOJ) and the role is very varied. We do everything from ensuring the assessors’ pay is correct, helping with booking assessors in for assessments, quality checking the assessments and literally anything else the assessors may need. We also have In Person Assessments, which involves role play. For these we have a set script, depending on the complexity level of the assessment, and could either be the English speaking police officer, barrister or something similar. As these need to be recorded on Zoom, I’ve grown comfortable with being on Zoom!

What’s been your favourite project at TLS?

I don’t really have a favourite project at TLS so far, as I have been here just under a year. I have so many different parts to my role, so I really do not get bored and the day goes quickly! I am still learning new parts of the role, to be able to take on new tasks, so maybe my favourite just hasn’t happened yet.

What has been your biggest challenge?

My biggest challenge so far is writing up all the notes on the different processes; once I have done a task on my own, I am usually good with being able to pick it up any other time, but as the role can be pretty hectic at times, that’s been the biggest thing for me. I love my notes!

If you didn’t do your current job, what would you like to do?

If I didn’t do my current job, I used to want to be a police dog handler, though I think I am far too old to get on that career path now! Realistically I would love to run a wedding venue for glamping weddings. I love to organise stuff like this; give me a list and stuff to research, an Excel sheet and I am happy.

Tell us something interesting about you.

I once got banned from Pulse radio station for winning too many things! I won all sorts, including a chance to meet and greet the band The Corrs, £600 in Sainsbury’s vouchers and other little prizes. It’s not my fault I knew to a tee when the time to call was going to be and had my mobile ready to call!

After being told I couldn’t enter any more competitions, there was a big one to win a car. Every caller who got through won a spot to pick a car key out of a bucket at the VW garage, so as I was banned my sister and a couple of other friends agreed to go with me if I got through to get a key, the promise being if one of them won I would give them half the money for the car. My mum got her name called but she didn’t have the lucky key – the person after her did, gutted!

If you could meet someone, living or dead, who would it be and why?

I would love to meet Dave Gahan from Depeche Mode when I go to Paris in June to see them in concert. They are one of my favourite bands, so if someone could make it happen that would be great!

What are your plans for the next 12 months?

Just to keep on going as I am, learning, improving and moving up to the Service Plus Co-ordinator role, as I’ve been doing a lot of training with newer staff and taking on a lot of different responsibilities.

Personally, I am hoping I have a better idea of what my retirement could look like. We are going to France to see if there is the possibility of us living over there eventually and would love to have something exciting to look forward to for when the time comes.

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