The 2022 TLS customer survey results are in!
As with last year’s results, the top billing was our telephone and video remote interpreting service, which continues to grow in size and popularity. While last year 88% of you said that the quality of this service was high or very high, this year 93% of you rated the overall quality as good or excellent.
One customer commented, “When phoning to get an interpreter for telephone, the telephone team are lovely and always try hard to find someone for us.”
If you have not tried it yet, ask your account manager when it would be a good fit for you and your service users. Overall, it was a glowing report – thank you! You said that you value our speed, reliability, accessibility and interpreter quality. Traditional face to face interpreting was rated excellent or good by 90%, while 95% of you would recommend us to family or friends.
In the comments sections, we were pleased to read that so many of you rate our customer support highly; 94% said that the quality of support from TLS staff was good or excellent, one customer commenting: “They are very efficient and turn around your emails very quickly to solve any problems or adjustments. The emails are never generic and we can see who sent them, which is a nice touch.” Another simply said: “Nothing is ever too much trouble, always very helpful.”
We are very grateful to everyone who took the time to complete the survey, which will help us to identify your priorities and our areas for development over the coming year.
February dates for your diary
Calendar snapshots
2nd Imbolc, Pagan/Wicca
Falling at the midway point between the winter solstice and the spring equinox, this ancient festival marks the beginning of spring. Where Christianity and the old traditions have merged, the day is also celebrated by honouring St Brigid. Traditionally, straw dolls were made in her image and beds laid out in each home, to welcome her visit and blessing of the livestock.
18th Lailat al Miraj, Islamic
Lailat al Miraj remembers the Prophet Mohammed’s ascension into heaven. It is celebrated by Muslims across the world, with special prayers and a telling of the story, in which the Prophet received instructions from God for the Salat, the requirement for Muslims to pray five times per day.
22nd Ash Wednesday, Christian
Ash Wednesday is the first day of Lent in the Western Christian calendar. It is observed by attending special services at church, where ashes are used to mark people’s foreheads. These are made by burning the palm crosses from Palm Sunday, the weekend before. Christians often leave the ash on their foreheads all day as a public profession of their faith.
This month’s dates at a glance
Religious/cultural
2 – Imbolc*/Candlemas - Wicca and Pagan
3 – Setsunbun-sai - Shinto
5 – Triodion begins - Orthodox Christian
5 – Thaipusam - Hindu
6 – Tu BiShvat - Judaism
12 – Sunday of the prodigal son - Orthodox Christian
14 – Valentine’s day - Christian
15 – Nirvana day - Buddhist
18 – Maha Shivratri - Hindu
Lailat al-Miraj - Islam
19 – Meatfare Sunday - Orthodox Christian
21 – Losar begins - Buddhist
21 – Shrove Tuesday - Christian
22 – Ash Wednesday (start of Lent)- Christian
22 – Feast of the chair of Saint Peter - Catholic Christian
26 Feb-1 Mar – Intercalary days - Baha’i
26 – Cheesefare Sunday – Orthodox Christian
27 – Great Lent begins – Orthodox Christian
Awareness and events
1 – World Hijab Day
1-7 – World Interfaith Harmony Week
2 – Time To Talk Day
4 – World Cancer Day
6 – International Day Of Zero Tolerance To Female Genital Mutilation
6-12 – UK Race Equality Week
6-12 – Children’s Mental Health Week
7 – Safer Internet Day
11 – International Day Of Women And Girls In Science
12 – Red Hand Day For Child Soldiers
15 – International Childhood Cancer Day
17 – World Human Spirit Day
20 – World Day Of Social Justice
Rare Language Fact File: Ngatikese Creole
Native to: Sapwuahfik atoll, the Caroline Islands (Micronesia)
Number of native speakers: 15-20
Spoken by: The men of Sapwuahfik
Learn some: Ngatikese is a creole of English and Pohnpeian, the indigenous language of the island. Many words are very recognisable to English speakers, eg ‘my name’ is ‘mai nihm’, and the numbers one to five are ‘wan, tuh, trih, foh, faif’.
Interesting facts:
- Ngatikese is only spoken by men. Women and girls on the island can understand the language and sometimes use it to joke and make fun, but it is mainly used between men, especially at work. It can also be used to exclude Pohnpeian speakers.
- This came about because of an English invasion of the island in 1837, when all the indigenous men were killed. Some of the crew settled on the island and the resulting language, a creole or hybrid of English and Pohnpeian developed.
- The geography of Sapwuahfik has helped to preserve the language. While minority languages on other islands have absorbed other influences from shipping traffic and trade over the years, Sapwuahfik lies outside of these routes. Ngatikese has been described as an ‘echo of the voices of those 19th century sailors’.
The Language Shop provides support in any language you may need, including many of the rarer ones. Please speak to your account manager about your requirements.
Celebrations Around the World: Nirvana Day, 15 February
What:
Nirvana Day marks the anniversary of the Buddha’s death at the age of 80.
Why:
Buddhists believe that he entered Nirvana at this point, a state achieved the end of the cycle of death and rebirth. The day is an important reminder to Buddhists that nothing is permanent; a fact that they work to accept without sadness.
How:
As well as meditating and reflecting on loved ones who are no longer with them, Buddhists may also visit monasteries or temples, bringing gifts such as food or household products.
We always love to hear from customers about their own celebrations. Please get in touch if you have observed any of February’s festivals and would like to share stories or photos with us!
Meet The Team: Maria Cristina Ligas, TLS Interpreter
Every month, we introduce you to one of our team. This month, meet Spanish and Italian interpreter, Maria Cristina Ligas.
Tell us about the role you do for TLS
I have been working as a public service interpreter since 1997; full time since 2013, providing services both in person and over the phone. The majority of jobs I undertake for TLS are in healthcare settings, such as hospitals, surgeries, clinics. This said, I am regularly sent to schools to translate during open days, parents evenings and any kind of meetings where parents, teachers or pupils need my linguistic support (I have a PGCE in mfl KS3/4 and QTS). Being self-employed I also interpret in courts, detention camps, prisons, courts and solicitors offices.
What's been your favourite project at TLS?
I love my job: the variety of situations we are exposed to makes it perfect for someone like me who needs changes, physical movement and constant intellectual stimulation. Therefore I would not be able to single out a specific project. When working withing healthcare settings, the birth-related ones are incredibly recharging. A breath of fresh air. In the last 26 years working in the public sector I translated half a dozen times in the labour ward and three times over the phone, while mothers were quickly giving birth at home or in a car. Once, due to labour complications, a two-hour booking turned into a night spent translating. I had then the chance to witness how compassionate and selfless midwives are. To witness the birth of a baby while not being involved emotionally (I am a mother) is an amazing experience. Second to none.
What has been your biggest challenge?
The biggest challenge proved to be the day I needed, together with two policemen, to break the news of the death of a young man to his parents. No words can express how terribly sad it was.
If you didn’t do your current job, what would you like to do?
As stated earlier, I love my job and can't think about another one. If forced to choose, I would go for a job that involves a lot of travelling and the use of several languages, such as travel representative or flight attendant (the latter was my first job, age of 23...nearly a life ago!) After a life spent happily translating, interpreting, tutoring and teaching languages I cannot see myself doing anything else but what I do.
Tell us something interesting about you
I am a marathon runner. I personally think that to run is, if not interesting to everybody, certainly something that makes people happier and healthier.
Nothing compares to the experience of running the London Marathon. I started running again after 20 years break, in 2017 in my mid-fifties.
If you could meet someone, living or dead, who would it be and why?
If I could meet someone I would choose Marie Curie, the Polish Nobel Prize winner who discovered radio and saved countless lives from cancer. My motto in life is "never give up". She was the living symbol of my motto. As a female scientist in a world dominated by men, she kept going even after losing her husband Pierre, with whom she shared a Nobel Prize. She then earned a second Nobel Prize while bringing up two incredibly successful daughters.
What are your ambitions for the next 12 months?
Many, but three are at the top of the list:
A 150k walk in February to fundraise for Great Ormond Hospital.
A trip to Mauritius for a well-deserved break.
To join the rowing club in Springfield Park.
And obviously all this while working for TLS.
If you would like to be profiled, or know someone else who would, please get in touch by emailing zainub.patel@newham.gov.uk
January dates for your diary
Calendar snapshots
9th Seijin no hi, Shinto
Seijin no hi is an ancient Japanese ceremony to mark young people’s coming of age at 20 years old. This is the age at which Japanese people are legally allowed to gamble, drive and drink alcohol. In most towns, young people will gather to hear a local dignitary speak, and then go with their families to a Shinto shrine to pray.
19th Timkat, Ethiopian Orthodox
This is the Ethiopian Orthodox feast of the Epiphany, the baptism of Christ. Ethiopian Orthodox Christians celebrate by praying over the entire holiday. Priests take models of the Ark of the Convenant and lead processions to the nearest bodies of water, where worshipers are blessed.
26th Vasant Panchami, Hindu/Jain/Sikh
Vasant Panchami ushers in the spring in India, and is celebrated by wearing bright colours (usually yellow, to represent the blossoming mustard fields) and decorating with flowers. There are variations on how the festival is celebrated; in some parts of India, people fly kites to celebrate Vasant Panchami, and for Hindus there is a link to the goddess of wisdom, Saraswati, so the festivities often feature idols or statues.
This month’s dates at a glance
Religious/cultural
1 Solemnity of Mary, mother of God, Catholic Christian
Gantan-sai (new year), Shinto
5 Twelfth night, Christian
Birthday of Guru Gobind Singh, Sikh
6 Epiphany, Christian
7 Feast of the nativity Orthodox, Christian
7-9 Mahayana new year, Buddhist
8 Baptism of the Lord Jesus, Catholic Christian
9 Seijin no Hi, Shinto
13 Lohri/Maghi, Hindu and Sikh
14 Old new year, Orthodox Christian
Makar Sankranti, Hindu
15-18 Pongal, Hindu
18-25 Week of prayer for Christian unity, Christian
19 Timkat, Ethiopian Orthodox Christian
22 Lunar new year Confucian, Daoist and Buddhist
25 Conversion of Saint Paul, Christian
26 Vasant Panchami, Hindu, Sikh and Jain
29 Zacchaeus Sunday, Orthodox Christian
31 Birthday of Guru Har Rai, Sikh
Awareness and events
4 World Braille Day
8 Ethnicity Pay Gap Day
15 World Religion Day
16 Martin Luther King Jr Day
24 International Day of Education
25 Robert Burns Night
27 Holocaust Memorial Day
Rare Language Fact File: Jiwarli
Native to: Pilbara region, Western Australia
Number of native speakers: 0
Spoken by: People of Jiwarli heritage (indigenous Australians)
Learn some: The Jiwarli word for camera is mangarn manaji; mangar is a person’s spirit and manaji means ‘it grabs’. The Jiwarli, as did many people around the world, believed that having your photo taken would steal your soul.
Interesting facts:
- The last native speaker of Jiwarli was a man named Jack Butler, who died in 1986 and whose descendants were only interested in learning English. Butler was determined that the language should not die with him, so he collaborated with a linguist named Peter Austin to create a Jiwarli dictionary.
- When Europeans first landed in Australia, there were 250 living languages there. Now there are only 15 that are learned as a native tongue. Austin has launched a £20m foundation that aims to preserve these.
- Jiwarli has been the focus of much academic debate and discussion, because it is a ‘free word order’ language, meaning that word order is not critical to meaning. This is very rare and certainly not the case in English.
The Language Shop provides support in any language you may need, including many of the rarer ones. Please speak to your account manager about your requirements.
Celebrations Around the World: Pongal, 15-18 January
What:
Pongal is the Tamil harvest festival, celebrated in southern India and Sri Lanka, as well as anywhere in the world with a Tamil community.
Why:
The celebration gives thanks to the sun, nature and the animals involved in bringing the harvest.
How:
Pongal is celebrated over four days: on the first day, people thoroughly clean their home, throw away old belongings (to signify a new start) and wear new clothes. On day two, the traditional sweet rice that gives the festival its name is cooked. The milky rice is allowed to boil over and everyone shouts ‘pongalo pongal!’. The third day is for giving thanks to cows, and these revered animals are washed and decorated. The final day is one for coming together with loved ones, and younger family members seek blessings from their elders.
We always love to hear from customers about their own celebrations. Please get in touch if you have observed any of January’s festivals and would like to share stories or photos with us!
Meet The Team: Tamara Pereira, TLS Translations Team
Every month, we introduce you to one of our team. This month, meet Tamara Pereira, a member of the of TLS Translations Team.
Tell us about the role you do for TLS
I am a service coordinator in the translations department wherein I liaise between our clients and different linguists for translating of varied documents.
What's been your favourite project at TLS?
My favourite project has to be when I was asked to train a new team member on translations. As we are all working remotely, this was something new to me but, through a number of virtual meetings, the training was completed with much ease. Having worked in this department for less than a year and then training someone new was exciting and I enjoyed every single second of it.
What has been your biggest challenge?
I lived in India for 27 years and moved to the UK in 2017. The distance from home and culture shocks that came along and not to forget my mum’s food is something I still miss to date. However, UK is now home to me and I love being here.
If you didn’t do your current job, what would you like to do?
It would be teaching, which was my first job after I graduated from college. Being a mother myself to a 20 month old, every day is different and I know I can actually make a difference to a child’s life.
Tell us something interesting about you.
I had extreme aqua phobia for most of my childhood, but I decided to learn swimming and was hell bent to get over it. Now swimming is my biggest hobby and a skill I can use for my lifetime. In addition, cooking and baking are my passion. Christmas plum cake is a top favourite of mine and my friends eagerly wait to try it every year. I hope to pass this on to my daughter one day.
If you could meet someone, living or dead, who would it be and why?
I would love to meet my grandmother again. She passed away a year before I got married, which was heart breaking. We were very close and I would love to have had her by my side on my special day.
What are your ambitions for the next 12 months?
My aim is to gain as many valuable skills as possible and be committed towards advancing within TLS. I want to prove that I am a good fit so that one day I can look back on my career and be proud of it all. Outside work, I aim to travel solo along with my daughter as much as I can to prove to myself that parenting might be hard but nothing is impossible!
If you would like to be profiled, or know someone else who would, please get in touch by emailing zainub.patel@newham.gov.uk
December dates for your diary
Calendar snapshots
This month’s dates at a glance
1st World AIDS Day
2nd International Day for the Abolition of Slavery
3rd International Day of Persons with Disabilities
5th International Volunteer Day
8th Rohatsu (Bodhi Day) – Buddhist,
Feast of the Immaculate Conception– Christian
10th Human Rights Day
12th International Universal Health Coverage Day
18th International Migrants Day
19th Chanukah begins – Judaism
20th International Human Solidarity Day
21st Winter Solstice, Yule – Litha – Wicca/Pagan Northern and Southern hemispheres
24th Christmas Eve – Christian
25th Christmas Day – Christian
Feast of the Nativity – Orthodox Christian
26th Saint Stephen’s Day – Christian
Zarathosht Diso (Death of Prophet Zarathushtra) – Zoroastrian
Boxing Day
Kwanzaa begins
Bank Holiday – England, Wales, Scotland, Northern Ireland and ROI
27th Bank Holiday – England, Wales, Scotland, Northern Ireland and ROI
28th Holy Innocents – Christian
30th Feast of the Holy Family – Catholic Christian
31st Watch Night – Christian
New Year’s Eve/Hogmanay
